Open the “eID Viewer” application
- Plug your card reader
- Double click on the eID Viewer icon on the desktop
- Insert your card into the card reader (the microchip upwards)
- Your picture and your personal data appear
- If your card cannot be read
- Reinstall eID Viewer
- Check card reader connection, a light should appear on it
- If the problem remains, please contact the Population Department of your municipality.
Validate certificates
- Click on the “Certificates” tab
- Tick the box “Always validate certificate trust”
- The two certificates, that is to say “Authentication” and “Signature”, have to appear in green with the trust notification “Truste
- If it is not the case, you have to go to your Municipality’s Population Department in order to correct your card certificates
Error: missing certificate
- One or both lines are missing (Authentication or Signature).
- Please have the certificates activated by the population service of your municipality.
